COVID - 19
We are still here for you
LAST UPDATED 11th January 2021
Your safety comes first.
We are open online. We are also available over the phone, email or by video appointment. This allows us to work in a safe, socially distanced way AND to ensure we are able to give each and every customer suitable time to talk through their purchasing decisions.
Due to travel restrictions and to ensure your safety, we are currently not able to offer customer collections on-site.
Returned, exchanged, and handled items:
All items handled by customers will be quarantined if not purchased. Boats and other solid surface items will be wiped down, clothing and other soft-surfaced goods will be quarantined for 72 hours before being made available for sale again.
Online store & mail order:
We are still accepting both web and phone orders at this time. Please call us on 01953 455265.
We are currently able to offer UK delivery for canoes, kayaks, paddles, and accessories. We are currently offering FREE local delivery (for orders above £75 within 55 mile radius of our store). Click here for more info on our delivery options.
Our message to you
In the short space of time the world has been aware of Covid-19 life as we know it has ceased to exist. Across the globe friends, colleagues, and competitors have been affected in ways we cannot even begin to convey in writing.
Our commitment to our industry
Our entire industry is seasonal and heavily focused on the northern-hemisphere summer. This means many of our suppliers & customers have just come to the end of their 'winter-season' where they may have been subsidising their businesses.... The few weeks leading up to the Easter period historically mark the start of season, and a much needed return to income for these people, and for many the prospect of this has evaporated in front of their eyes.
Cancelled orders really wouldn't help this - so as a company, the Boathouse has committed to take all scheduled orders (where possible) and to prioritise payment to our suppliers.
Our commitment to our customers
As of 14/04/20 we are only accepting orders for in-stock items. This is to ensure our customers have complete confidence in our ordering process, and in timely delivery. Furthermore, our customers health and well-being is vitally important to us and so all deliveries will be undertaken in strict accordance with the government's guidelines & advice on Corona-virus. We are reviewing the official advice on a daily basis.
Specific customer measures taken for corona virus.
Shop by video-chat. Kieran, James, & Steve are more than happy to schedule a video 'e-appointment' to go through your needs, show you products, and answer any questions you may have. Please just call or email us to arrange.
Free Delivery on orders over £75 within 55 mile radius. We are here to support our local paddlesport community, who almost exclusively shop in-store. Therefore until the end of current lockdown restrictions we are offering free delivery on any order over £75, within a 55 mile radius of our store.
Local club discounts available on-line. If your canoe club benefits from discount at the boathouse we are making it possible for you to purchase online, inclusive of your club discount. You will need a code for this. If you do not already have this, pease contact Kieran on 01953 455265.
All pre-booked courses & tuition have been postponed. Customers have already been contacted and offered a refund or the opportunity to rebook at their discretion. Many have requested a voucher as the course was a gift for someone - we can do this if required
Our commitment to our sport
Now, more than ever, we understand the importance of paddlesports play in our everyday lives. If lockdown has taught us nothing else, it has certainly taught us how vitally important it is to connect with nature and with other people, and how paddling fits this brief perfectly!
We will continue to support our sport throughout the pandemic - including both our financial and advice based support to British Canoeing.
Put simply, we love our sport, the people within it, our customers, and our lifestyle! We will do everything within our power to protect our business, our colleagues, our suppliers, our customers, and our friends where at all humanly possible!
Steve & James